Roberta Matuson, on Difficult Conversations

If you want to understand what often stops teams from being more productive and successful, look no further than the tendency of most people to avoid difficult conversations.

Recognizing this fact, leadership and talent expert Roberta Matuson developed seven principles that take the edge off such conversations and makes it easier for all involved to sit down and talk effectively.

She writes about them in her latest book Can We Talk?: Seven Principles for Managing Difficult Conversations at Work.

If you have something that needs to be said, don’t miss my latest podcast episode with Roberta.

Episode Details

Show Notes

If you want to understand what often stops teams from being more productive and successful, look no further than the tendency of most people to avoid difficult conversations.

Recognizing this fact is leadership and talent expert Roberta Matuson, who has dedicated her latest book Can We Talk?: Seven Principles for Managing Difficult Conversations at Work to this universal workplace conundrum.

Asked to name the one topic that most people are afraid to bring up at work, Roberta says that it’s unquestionably that of employee performance.

For managers, this hesitation takes place when a team member is failing to meet expectations or when the time has come to inform them that they’re being let go. On the other hand, employees may struggle to tell their boss that the way they’re being managed isn’t working for them or that they deserve a raise or a promotion.

Roberta reminds us that “people don’t work for companies. They work for people.”

Can We Talk? offers seven principles that guide people toward “the right conditions for a meaningful discussion,” helping both parties see situations from each other’s point of view in order to move forward in a productive manner.

These are: confidence, clarity, compassion, curiosity, compromise, credibility, and courage.

Listen in as Roberta breaks down a few of these principles, while also explaining what drives satisfaction at work, a tactful approach to letting staff go (even at the executive level), and how to “select for success” to ensure your new hires only do work that energizes them.

WHAT IS FEARLESS GROWTH WITH AMANDA SETILI?

We all want to do work we love, and as leaders, entrepreneurs and employees, wouldn’t it be great to create workplaces where work feels like play? Where people are tuned in to changes going on in the world around them? Where they’re constantly learning, spotting new opportunities, and taking action to go after them? These traits are essential to an organization’s agility and success. In the Fearless Growth podcast, Amanda Setili and her guests explore the mindsets and choices that lead individuals, leaders and their organizations to outstanding performance.
 

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