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Businesses that are willing to take on more risk and operate in uncertain environments can win a competitive advantage over those that are not.

  With the fast pace of change in the world today, there is great uncertainty surrounding almost every decision we make. And, when there is uncertainty, there are going to be many different [...]

To be able to respond quickly and intelligently to the fast pace of change in the world, we need all levels and functions in our businesses to be creative and responsive. We need speed. Do you [...]

Have you ever wished for more input, insights, and ideas from the employees on your team? Especially when our businesses are not performing as well as we’d like, we really need our teammates’ [...]

When I was sixteen, I went on a 2-week horseback trip in the Bighorn mountains of Wyoming. Each morning, we were given the coordinates of the location where we would camp that night, then turned [...]

Have you ever invested great time and expense in developing and launching a new product or service, only to see revenues fall far short of expectations? We think we’re delivering exactly what the [...]

In the past few years, Cisco, Coca-Cola, GE, IBM, MasterCard and other large companies have begun to launch “internal startups”—teams of employees who are sheltered from corporate rules and [...]

When you deal with the same types of customers, buying the same products and using them the same way, every day, it’s easy to be lulled into a smug confidence that you know everything you [...]

One Monday in 2013, my husband and I spent the night in our car. Shortly after midnight, on our way home from playing hockey (this is a new sport for us, and great fun), we were amazed to [...]

When you want to gain insight into emerging customer needs and behaviors, the first solution you might think of is market research. But research can be costly, and it can take weeks to implement [...]