Articles

When a company decides to connect with customers, what are the best questions to ask? What should they be on the lookout for to increase their agility? Look for changes that are occurring in your [...]

Making the most of big data opportunities requires answering three questions: What are the most valuable problems to address? What data should we employ? How should we deploy the solution? Big [...]

Successful companies are those most adept at understanding how customer needs are likely to change. They choose a clear path, and adjust their course as events unfold. As the explorers who set [...]

On a recent Monday, my husband and I spent the night in our car. Shortly after midnight, on our way home from playing hockey (this is a new sport for us, and great fun), we were amazed to [...]

What are smart businesses doing now to position themselves to win in the coming months? We’ve identified five factors most critical to maintaining growth in turbulent times.

One of the biggest gaps in accelerating corporate performance is the failure to communicate strategic direction consistently. Employees want to contribute, and they want the organization to [...]

In the last few weeks, I’ve begun to hear more about companies who grew revenues healthily during the recession, and are exceptionally well positioned for the economic recovery. A major [...]

Major corporations are increasingly using Facebook, Twitter, YouTube and other social media tools to connect with consumers in completely new ways. Many are struggling with how to manage social [...]

Identify your best customers, and innovate to keep them happy The last couple of years have brought one of the worst economies of our lifetime. What is the most important thing your organization [...]

A good strategic planning process must resolve the biggest strategic issues that will affect future business performance. It’s one of the most important things top executives do, yet it’s often [...]